M2GO User Agreement

1. Agreement Between You and M2 Mobility

This User Agreement ("Agreement") governs your access to and use of the M2GO mobile application, website, electric scooters, electric bicycles, and related rental services provided by M2 Mobility LLC ("M2 Mobility," "M2GO," "Company," "we," "us," or "our").

By registering an account, selecting "I Agree," unlocking a vehicle, or using our Services, you agree to comply with this Agreement and all applicable laws and regulations.

If you do not accept this Agreement, you may not access or use M2GO rental services.

M2 Mobility may update this Agreement as necessary. Material modifications will be communicated through the application, email, or other appropriate means. Additional consent will be obtained when legally required.

2. Eligibility and User Accounts

To use M2GO, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Hold any valid driver's license or other authorization required for the particular vehicle under applicable law.
• Provide truthful and accurate account information.
• Maintain a valid payment method.
• Be capable of operating the selected vehicle safely.
• Comply with all local and state regulations.

Accounts are intended for individual use.

You are responsible for securing your login credentials and must promptly report unauthorized access.

You may not share your account or permit unauthorized individuals to operate a rented vehicle.

M2 Mobility may request additional identity or eligibility verification where appropriate.

3. Assumption of Risk

RIDING AN ELECTRIC SCOOTER OR ELECTRIC BICYCLE INVOLVES INHERENT RISKS, INCLUDING SERIOUS INJURY, DISABILITY, PROPERTY DAMAGE, OR DEATH.

These risks may result from:

• Traffic collisions
• Uneven pavement or road hazards
• Pedestrians and other vehicles
• Adverse weather conditions
• Loss of balance or control
• Mechanical or electrical failures
• Unexpected obstacles
• Actions of other road users

By choosing to operate an M2GO vehicle, you acknowledge these inherent risks and agree to exercise reasonable care and judgment.

You voluntarily accept the ordinary risks inherent in lawful and proper use of the vehicle.

Nothing in this Agreement releases M2 Mobility from responsibility for conduct or liability that cannot lawfully be waived.

4. Rider Safety Requirements

All riders must operate M2GO vehicles in a safe and responsible manner.

Riders agree to:

1. Follow all applicable traffic laws.
2. Obey posted speed limits and traffic signals.
3. Wear a properly fitted protective helmet.
4. Yield to pedestrians when legally required.
5. Ride only in legally permitted locations.
6. Maintain control of the vehicle at all times.
7. Avoid riding under the influence of alcohol or impairing substances.
8. Refrain from texting or using handheld electronic devices while moving.
9. Adjust riding behavior for weather, visibility, and traffic conditions.
10. Inspect the vehicle before operating it.

M2GO vehicles are intended for one rider unless a specific vehicle is expressly designed and authorized for multiple occupants.

Passengers are prohibited on single-rider vehicles.

5. Vehicle Inspection

Before unlocking and operating a vehicle, the rider must check for reasonably visible defects, including:

• Brake operation
• Tires and wheels
• Steering and handlebars
• Lights
• Structural damage
• Battery condition
• Loose or damaged components

If any safety problem is discovered, do not operate the vehicle.

Report the issue through the application or contact support@m2mobility.com.

If a vehicle becomes unsafe during a rental, stop in a safe location and notify M2 Mobility.

M2 Mobility retains its applicable responsibilities for vehicle inspection, maintenance, and safe operation of its fleet.

6. Prohibited Activities

The following activities are prohibited:

• Operating recklessly or unlawfully
• Riding while impaired
• Racing or performing stunts
• Riding through prohibited locations
• Carrying unauthorized passengers
• Using vehicles for unauthorized commercial purposes
• Tampering with speed restrictions or safety equipment
• Disabling or interfering with GPS systems
• Removing vehicle batteries or components
• Attempting to bypass rental payment systems
• Intentionally damaging or abandoning vehicles
• Transporting vehicles outside authorized service areas without permission
• Using vehicles to commit unlawful acts

Violations may result in suspension, termination, recovery charges where legally permitted, or referral to law enforcement when appropriate.

7. Rental Periods

A rental begins when the application confirms that a vehicle has been unlocked and a trip has started.

The rental ends when the application confirms successful termination of the trip.

You are responsible for properly ending each rental and securing the vehicle as instructed.

If technical difficulties prevent you from ending a ride, contact customer support promptly.

M2 Mobility will review relevant trip information and correct charges attributable to verified technical failures.

M2 Mobility may establish reasonable maximum rental durations, vehicle availability restrictions, and operating hours, which will be communicated through the application.

8. Pricing and Payments

M2GO may charge customers for:

• Vehicle unlocking
• Rental time
• Applicable taxes
• Optional rental packages or subscriptions
• Properly disclosed additional services or fees

Applicable rental pricing will be displayed before the customer confirms a ride.

By starting a rental, you authorize M2 Mobility and its designated payment processor to charge your selected payment method for applicable rental fees.

M2 Mobility may use temporary card authorization holds when disclosed to the customer.

The final rental amount may differ from a preliminary estimate based on actual ride duration and other properly disclosed charges.

M2 Mobility may modify future rental prices at its discretion. Pricing changes will not retroactively apply to completed rentals.

Payment methods must remain accurate and valid.

Fraudulent payments, unauthorized charge attempts, or intentional avoidance of valid charges may result in account restrictions.

9. Parking and Vehicle Return

Proper vehicle parking is mandatory.

Riders must:

• Park within authorized operating areas.
• Avoid blocking pedestrian pathways.
• Keep accessibility ramps and building entrances clear.
• Avoid obstructing roads, driveways, fire hydrants, transit stops, and emergency access points.
• Follow local parking rules.
• Park the vehicle upright and securely.
• Complete any required end-of-ride photograph.

M2GO requires a clear parking photograph at the end of every ride when the feature is available and requested by the app.

M2 Mobility may inspect parking photographs and GPS information to investigate violations.

Improper parking may result in a warning, account restriction, or a reasonable, previously disclosed parking or relocation charge, to the extent allowed by law.

Riders may dispute parking violations by contacting customer support.

10. GPS Tracking and Geofencing

M2GO vehicles may contain GPS, wireless connectivity, and security-monitoring equipment.

M2 Mobility may use these systems to:

• Determine vehicle locations
• Manage fleet availability
• Enforce operating boundaries
• Identify prohibited parking
• Respond to missing vehicles
• Detect possible unauthorized access
• Investigate safety incidents
• Assist with lawful fleet recovery

Certain areas may be designated as no-ride, slow-speed, or restricted-parking zones.

Electronic maps and geofencing technology may be affected by signal errors, connectivity problems, or inaccurate mapping information.

Riders remain responsible for obeying actual traffic laws and posted restrictions regardless of app functionality.

Location data and other personal information will be handled according to the M2GO Privacy Policy.

11. Vehicle Damage and Financial Responsibility

All M2GO vehicles and equipment remain the property of M2 Mobility or their lawful owners.

Riders must return vehicles in substantially the same condition as received, excluding ordinary wear and tear.

Where permitted by law, riders may be held financially responsible for reasonable, documented repair or replacement costs resulting from their negligence, intentional misconduct, or violation of this Agreement.

M2 Mobility will investigate reported damage before determining responsibility.

Charges will not automatically be assessed solely because damage or theft occurred during a customer's rental.

Any damage assessment will be supported by relevant evidence and reasonable cost documentation.

Customers will have an opportunity to dispute damage charges.

12. Lost, Stolen, or Unreturned Vehicles

A vehicle may be considered unreturned when a rental cannot be properly completed or the vehicle is unlawfully retained.

M2 Mobility may investigate missing vehicles using trip records, GPS data, customer reports, and other lawful methods.

If a rider intentionally removes, conceals, unlawfully retains, or causes the loss of a vehicle, M2 Mobility may pursue reasonable recovery or replacement costs to the extent permitted by law.

M2 Mobility may report suspected criminal activity to appropriate authorities where warranted.

Customers must promptly report vehicle theft or loss occurring during their rental.

13. Accidents and Emergency Reporting

If an accident occurs, the rider must stop riding and obtain emergency assistance when appropriate.

Call 911 for emergencies.

Riders should notify M2 Mobility as soon as reasonably practical after an accident involving injury, vehicle damage, or property damage.

Incident reports may include:

• Date and time
• Vehicle identification number
• Location
• Description of the incident
• Photographs, if safely available
• Contact information for relevant parties

M2 Mobility may investigate incidents and cooperate with authorized government agencies as permitted or required by law.

A rider must not operate a vehicle that appears unsafe following a collision.

14. Insurance

Renting an M2GO vehicle does not automatically mean the rider has personal accident, medical, or third-party liability insurance.

Any insurance coverage that M2 Mobility actually provides will be governed by the applicable insurance documents and disclosed terms.

Riders are encouraged to review their personal insurance arrangements.

Nothing in this section eliminates insurance protection or legal rights required by applicable law.

15. Responsibility for Third-Party Claims

Riders are responsible for injury or damage they unlawfully or negligently cause to other people or their property.

To the extent permitted by applicable law, a rider agrees to indemnify M2 Mobility against reasonable third-party losses, liabilities, and expenses arising directly from the rider's negligence, unlawful conduct, or material breach of this Agreement.

This obligation does not apply to the extent a loss is caused by M2 Mobility's own wrongdoing or where indemnification is prohibited by law.

16. Service Limitations and Availability

M2 Mobility strives to maintain safe and reliable rental services.

However, vehicle availability, wireless connectivity, GPS positioning, application performance, and estimated travel information may vary.

Service interruptions may occur due to maintenance, weather, emergencies, connectivity problems, or regulatory restrictions.

M2 Mobility may temporarily disable vehicles or restrict operations when reasonably necessary for safety, security, legal compliance, or maintenance.

Nothing in this provision excuses M2 Mobility from legally required responsibilities.

17. Application and Intellectual Property

The M2GO name, M2 Mobility branding, application software, graphics, designs, and associated intellectual property are owned by M2 Mobility or its respective licensors.

Users receive a limited, personal, nonexclusive, revocable right to access the application for authorized purposes.

Users may not:

• Copy or redistribute proprietary application software without authorization.
• Reverse engineer protected software except where legally permitted.
• Attempt unauthorized access to company systems.
• Interfere with application operations.
• Use M2 Mobility branding in a misleading or unauthorized manner.

M2 Mobility reserves its applicable intellectual property rights.

18. Privacy and Data Protection

M2 Mobility may collect information necessary to provide and protect its services, including:

• Account registration details
• Contact information
• Payment transaction records
• Trip history
• Vehicle and device identifiers
• GPS information
• Parking photographs
• Customer service communications
• Safety incident records

The purposes, retention, sharing, and management of personal information will be explained in a separately published M2GO Privacy Policy.

Payment processing may be performed by authorized third-party providers.

M2 Mobility will comply with applicable privacy and consumer protection requirements.

19. Account Suspension and Termination

M2 Mobility reserves the right to suspend or terminate access when reasonably justified by safety concerns, legal violations, fraud, or violations of this Agreement.

Examples include:

• Dangerous riding
• Unauthorized account sharing
• Intentional vehicle damage
• Theft or tampering
• Fraudulent transactions
• Repeated parking violations
• Harassment of company personnel or other customers
• Attempted unauthorized access to company systems

Account restrictions may be immediate where necessary to address a significant risk.

Users may contact support@m2mobility.com to request a review.

Termination does not eliminate valid outstanding financial obligations or legal rights accrued before termination.

20. Refunds and Billing Disputes

Rental payments are generally final after a completed ride, subject to applicable law and M2 Mobility's published refund policies.

Customers may request review of:

• Duplicate transactions
• Incorrect rental charges
• Vehicle malfunctions
• App failures affecting ride termination
• Improperly assessed parking charges
• Disputed damage charges

M2 Mobility will investigate reasonable billing complaints and issue corrections or refunds when warranted.

Nothing in this Agreement limits a consumer's legally protected rights to dispute a payment with their financial institution.

21. Promotions and Ride Credits

M2 Mobility may provide discounts, promotional codes, referral incentives, or rental credits.

Promotions may be subject to specified eligibility requirements, expiration dates, and other clearly disclosed conditions.

Promotional benefits may not be duplicated, transferred, or obtained fraudulently unless expressly authorized.

M2 Mobility may cancel benefits obtained through abuse or fraud, subject to applicable law.

22. Governing Law and Dispute Resolution

This Agreement will be governed by the laws of the State of Georgia, except where other applicable law requires otherwise.

Customers are encouraged to contact customer support to resolve disagreements before pursuing formal legal proceedings.

Either party may seek available remedies through a court with appropriate jurisdiction.

This Agreement does not impose mandatory arbitration or waive the right to pursue a class action.

Any future changes to dispute-resolution provisions will require appropriate legal review and disclosure.

23. Limitation of Liability

To the maximum extent permitted by applicable law, M2 Mobility will not be responsible for indirect, incidental, or consequential financial losses that are not reasonably foreseeable and that arise from ordinary service interruptions or other circumstances for which liability may lawfully be limited.

Nothing in this Agreement excludes liability for fraud, intentional misconduct, legally nonwaivable personal injury claims, or any other responsibility that applicable law prohibits excluding.

24. Electronic Consent

By selecting "I Agree," users acknowledge that:

• They have been given access to this Agreement.
• They understand the eligibility and safety requirements.
• They agree to the disclosed payment obligations.
• They agree to comply with applicable laws.
• They consent to accepting this Agreement electronically.

M2 Mobility may retain electronic records of acceptance, including the agreement version and acceptance timestamp.

A copy of this Agreement will remain available through the application or company website.

25. Contact M2 Mobility

For rider assistance, payment questions, accident reports, damaged vehicles, or general inquiries: